Thai Airways International (THAI) is in the headlines yet again for all the wrong reasons. This time Thai Airways International leaves passengers stranded in China for 10 hours.
This follows a previous fiasco whereby THAI pilots, refused to take off until two deadhead pilots were given First Class seats. Eventually, two passengers gave up their seats for the pilots, then lodged an official complaint to Thai Airways International.
In this case, the two Thai Airways pilots were indeed stubborn deadheads! An official inquiry followed by embarrassed chief executives at Thai Airways International Head Office.
Considering that they are (apparently) struggling financially, you would think that customer care would be their first priority.
The full story is covered by the Bangkok Post below…